It pays to offer good customer service

24 Aug, 2010

Social media and blogging have made good customer service imperative in ways that many business owners still don’t understand.

I have not done near enough articles on customers service, good or bad, since starting my blog, but of the businesses I’ve covered check out how well my blog ranks on Google.

Google Search: Kilmory Resort

Google Search: Marble Zip Tours

Google Search: Marble Zip Tours

Google Search: Jungle Jims George St.

Google Search: Jungle Jims George St.

Google Search: Vogue Optical

Google Search: Vogue Optical

This shows the importance of offering good service. I am just one person. Imagine all the comments on Facebook and tweets on Twitter. And blogs posts that are buried through all these Google results.

So listen up businesses! Do a good job on customer service and your customers will advocate on your behalf.

Poor service is inevitable and I am sure most of your customers understand that, but how you manage that service once it has been reported will be the difference between a customer’s good experience and a customer’s bad experience.

And customers love to chat about bad experience.

About the author

Gregory

I am an ex-pat Newfoundlander who has uprooted and moved to the big city of Toronto. I develop web applications for work and for fun. I play ultimate and ice hockey year-round and camp every chance my girlfriend will let me.

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