It pays to offer good customer service
24 Aug, 2010
Social media and blogging have made good customer service imperative in ways that many business owners still don’t understand.
I have not done near enough articles on customers service, good or bad, since starting my blog, but of the businesses I’ve covered check out how well my blog ranks on Google.
This shows the importance of offering good service. I am just one person. Imagine all the comments on Facebook and tweets on Twitter. And blogs posts that are buried through all these Google results.
So listen up businesses! Do a good job on customer service and your customers will advocate on your behalf.
Poor service is inevitable and I am sure most of your customers understand that, but how you manage that service once it has been reported will be the difference between a customer’s good experience and a customer’s bad experience.
And customers love to chat about bad experience.