Canadian Dave Carroll Sticks it to United Airlines – Sings “United Breaks Guitars”

13 Jul, 2009

Dave Carroll has stepped into the ranks of a very special collection of people who are Heroes.

In the spring of 2008 he was traveling via United Airlines and his guitar was broke in transit. After a year of bickering with United’s customer service representatives (and getting no where) he decided to write a catchy tune describing his misfortune with the world.

After producing the video and becoming famous for it, United finally offered to pay for his guitar (and get rid of all the bad publicity swelling around this video), but it was too late. He wasn’t interested in being bought. Taylor Guitars on the other hand sent Dave some free merchandise and posted online about how to take care of you guitar while you travel.

Now Dave is working on a followup song about United. This should be good.

About the author


I am an ex-pat Newfoundlander who has uprooted and moved to the big city of Toronto. I develop web applications for work and for fun. I play ultimate and ice hockey year-round and camp every chance my girlfriend will let me.


  1. Frenchie
    July 13, 2009

    Way to go Dave!! That’s awesome and definitely worthy of being a Hero!

    Greg, make sure you update us on the next video/song.

  2. nerissa
    July 13, 2009

    This story is bitter sweet! :)

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